Welcome to Eraldo.com. By using this website, you agree to the following terms and conditions. Please read them carefully before using the site.

General Information

The website eraldo.com is managed by Eraldo S.r.l., with its registered office at Via Antonio Locatelli, 5, 20124 Milan (MI), Italy. VAT Number: 11095870967.

Website Operation, Services, and Products

The website is owned by Eraldo S.r.l. Eraldo S.r.l. has subcontracted the management of sales and e-commerce to Global-E. Consequently, Global-E provides and/or arranges services on behalf of Eraldo to enable users to purchase products from Eraldo. These services include but are not limited to payment processing, customer service, and delivery logistics. The contractual counterparty of Global-E under these Terms is Global-E NL B.V., headquartered at Krijn Taconiskade 430, 1087 HW Amsterdam, Netherlands, or another Global-E affiliated entity as indicated on the invoice. For further details and contact information on the Global-E contractual counterparty and affiliates, click here.

Website Usage

To use the services, users must be over 18 years old and are solely responsible for their use of the website and its contents. They are also responsible for safeguarding and properly using their personal information, including credentials granting access to the website, and for any damages or harm resulting from incorrect use, loss, or theft of such information.

Except in cases of willful misconduct or gross negligence, Eraldo S.r.l. assumes no liability for the improper use of the website and its contents in violation of applicable laws by users, nor for the communication of incorrect, false, or third-party data without their consent.

Eraldo S.r.l. assumes no responsibility for website malfunctions or for any damage caused to users from using the website that is not directly attributable to Eraldo S.r.l.

Eraldo S.r.l. publishes information on its website to provide a service to users but disclaims any responsibility for technical inaccuracies or typographical errors. If reported, Eraldo S.r.l. will promptly correct them.

Payments

We accept various payment methods, including credit/debit cards, PayPal, Klarna, Apple Pay, Google Pay, and Amazon Pay. Accepted credit/debit card networks include Visa Debit, MasterCard, MasterCard Debit, American Express, and Maestro.

Please note that not all payment methods are available in all countries but only in certain ones.

Eraldo S.r.l. may request a bank verification on transactions from new customers. This verification may cause a delay in order processing.

Promo Codes

Customers who have received a promotional code via newsletter, social media, or on promotional websites can enter the code during the order placement or at checkout. Each code has a start and end date limiting its use and cannot be extended.

10% Off First Purchase Promotion

The promotion is valid only online and not in boutiques on selected full-price items. Subscribe to our newsletter to receive the code and enter it at checkout to take advantage of the offer. This promotion cannot be combined with other offers. Eraldo S.r.l. reserves the right to terminate the promotion or modify its terms and conditions at any time.

Order Processing

Eraldo S.r.l. reserves the right to refuse an order if bank approval is not received. Once an order for available products has been placed, no modifications can be made. Orders placed separately will be shipped separately. Eraldo S.r.l. reserves the right to delay shipment if the order cannot be shipped for reasons beyond Eraldo S.r.l.'s control. Please note that during promotions and sales, shipping delays may occur. Eraldo S.r.l. reserves the right to refuse order processing and/or services at any time.

Online Dispute Resolution for Consumers

Pursuant to Article 14 of EU Regulation No. 524/2013, consumers residing in EU member states are informed that for disputes related to this contract and the online services offered on this site, they may use the Online Dispute Resolution (ODR) procedure provided by the European Commission, available at the following link: https://webgate.ec.europa.eu/odr/.

External Links

The website may occasionally include links to external websites, including links to third-party offers and promotions. We include them to provide customers with access to information, products, or services they may find useful or interesting. We are not responsible for the content of such sites or for the products they provide and do not guarantee that they will always be available. The inclusion of links to external sites does not imply any endorsement or association with their operators or promoters.

Our website may contain links to and from the websites of our business partners, advertisers, etc. If you follow a link to one of these websites, please note that this Privacy Policy does not apply to those sites. We are not responsible for the privacy policies or practices of those websites, so please check their privacy policies before submitting any personal data to them.

Intellectual Property Rights

All intellectual property rights related to any website content (including text, graphics, software, photographs, videos, audio, trademarks, and logos) belong to Eraldo S.r.l. or our licensors. Except as expressly stated herein, nothing in these Terms and Conditions grants the customer any rights concerning intellectual property held by us or our licensors. The customer acknowledges that they do not acquire any ownership rights by downloading content from the website.

Defective Products

If a product ordered is damaged or defective upon delivery or develops a defect, the customer may have one or more legal remedies, depending on when the issue is reported, in accordance with their legal rights. If a customer believes a product has been delivered damaged or defective or has developed a defect, they should notify us as soon as possible, preferably in writing, providing their name, address, and order reference number. Nothing in this section affects their legal rights.

Contact Information

For any questions regarding these Terms and Conditions, an order placed, or orders in general, please email us at servizioclienti@eraldo.it.