You don’t need to create an account to place an order, but by registering, you can track your orders, save your details for future purchases, and receive updates on promotions and new arrivals.

You can reset your password by clicking on "Forgot Password?" on the login page. You will receive an email with instructions to create a new one.

You can subscribe to our newsletter by entering your email address in the designated section of the website to receive news, exclusive offers, and updates on new arrivals.

Select the desired products, add them to your cart, and follow the checkout instructions.
You can complete the payment using the available methods and will receive a confirmation email.

Currently, orders can only be placed through our website.

Size guides are available on each product page and in the dedicated section of the website.

Once an order has been placed, it cannot be modified. If you wish to cancel it, please contact our customer service as soon as possible.

The tax code may be required for customs or tax purposes, depending on the regulations of the destination country.

Prices may change based on promotions, availability, and market policies.

Our website supports multiple currencies, which can be selected based on your geographical area.

Your card will be charged at the time of order confirmation.

Our primary payment methods include credit/debit cards (Visa, MasterCard, American Express, Maestro), PayPal, Klarna, Apple Pay, Google Pay, and Amazon Pay. Some payment methods may not be available in all countries.

Yes, we use advanced security systems to protect your data and transactions on our website. For more details, please refer to the "Privacy Policy" and "Cookies Policy".

Product availability varies. We recommend checking the product page regularly to see if it has been restocked.

Currently, we do not offer the option to reserve items.

Yes, all products sold on Eraldo.com are original and sourced directly from brands or authorized retailers.

Products are shipped in their original packaging with protective materials to ensure their integrity.

Yes! We partner with Global-e for international shipping. Select your country at checkout to view local payment methods and any shipping, duties, taxes, or customs fees.

Shipping costs vary based on the destination and selected delivery method. Details are available on the "Shipping" page.

You will receive an email with a tracking number once your order has been shipped. Delivery times depend on the selected shipping method and destination.

Duties and taxes are calculated based on your order, destination, and purchase value. If applicable, they’ll appear at checkout. Some countries require payment upon delivery, and this will be noted.

Some items may be subject to shipping restrictions based on local regulations.

You can download your invoice from the "My Account" section or contact customer service.

International orders can be returned within 14 days. Return costs vary by destination. For more details, follow the return process in our portal "Return your Order".

You can return the item by following our return policy within 14 days of receipt.

Go to the "Return Your Order" section to start the return
process and follow the instructions.

Size charts are available on each product page and in the dedicated section.

In addition to size guides, you can check the detailed product description and fit indications.

Size: Numerical or alphabetical indication of the garment.

Fit: Indicates whether a garment fits slim, regular, or oversized.

Cut: Refers to the structure of the garment (e.g., slim, relaxed, cropped).

Material: Specifies the fabric and its composition.

Each brand uses its own sizing system. We recommend checking the specific size guide for each product/brand.

Yes, you can subscribe to our newsletter to receive a 10% discount code on your first order (valid on selected full-priced items).

Enter the code in the designated field at checkout. Promo codes cannot be combined with other offers.